Have questions? We have answers!

If you cannot find the information you’re looking for, please email us at admin@restremains.com and we’ll respond to your questions. To view our full Terms of Service, please click here.

We operate using a 4-4-4 plan. 4 your quality delivery, please ensure all submissions are submitted 4 days in advance by 4:00 pm CST. Submissions after this timeframe may not be honored.

At RestRemains.com, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. Our representative will document your complaint and create a ticket for your reference.

  • 100% refund or reprint on any defective print orders when 10% or more of the print has been deemed and proven defective
  • 100% free expedited reprint on any orders lost in transit
  • 20% refund for every business day that your order is printed late
  • 100% refund if delivery by unchanged funeral date and time is not met

All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the User or $800.00 (whichever is less). Determination of defect is at the sole discretion of The Aaron-Alexander Company, Inc. In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager’s discretion. Refunds issued for late turnaround will be limited to no more than $200 and calculated as 20% of print total (excluding tax, shipping, handing, and design services) for every business day (excluding weekends and holidays) that the order was late.

Design services are not subject to the foregoing return policies.

You must select one of the shipping methods presented to you on the Site. All shipping may be done using FedEx, UPS or other freight carriers. RestRemains.com reserves the right to use the most appropriate carrier for the required transit time and destination. When choosing a shipping method, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the carrier if same day delivery is not coordinated. For instance, a product shipped Two Day service and picked up on a Thursday would be delivered by end of day Monday.

RestRemains.com’s responsibility is limited to preparing your printing order and turning it over to the carrier for shipping. Shipping transit times vary and RestRemains.com assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

RestRemains.com is not liable for damages that occur during shipping. The Aaron-Alexander Company, Inc. reserves the right to modify the shipping option selected by you and retain any related difference in charges between shipping options, where RestRemains.com completes the job prior to the turnaround time selected by you and there will be no adverse material impact on the target arrival date (see Target Arrival section below).

Our postal address is:
RestRemains.com
The Aaron-Alexander Company, Inc.
2764 Pleasant Road Suite A PMB 878
Fort Mill, SC 29708

We can be reached via email at admin@restremains.com or by telephone at 704-997-3545.

An online proof will be available for your review after we have received and designed your files for print. Actual time will vary depending on our current workload. Jobs with proof requests will not be sent to press without your approval unless the proof approval is explicitly waived. It is the User’s responsibility to log in to their account and check on their proof. We are not liable for delays in the order caused by User’s non-approval of the proof.

An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. Nor do they show color change from RGB or Pantone to CMYK.

Please review the proof carefully. Your acceptance means that you will not hold RestRemains.com liable for any errors that may appear. As the User, you are solely responsible for final approval of this proof and for certifying its adequacy and accuracy. The proof of your artwork is intended for content and position only. The colors shown are only approximated on any computer monitor or laser print. Color appearance may vary from computer to computer depending on color, contrast, and brightness settings on each computer, and surrounding lighting conditions. Make sure all text appears as requested. User approval of the provided proof serves as User acceptance of the representation of what will be printed. User accepts that actual size may have been altered for proof-reading purposes.

Coordination of reprints not due to company error will be at the customer’s sole cost and expense. Any requested changes from the approved proof may be granted at an additional charge. RestRemains.com shall not be held liable for delays to customer job(s) caused by change requests subsequent to approval.

The proof must be treated as independent from the original content submitted and thoroughly reviewed prior to approval. It should be checked against the original content for possible errors in layout, copy, spacing, verbiage, punctuation or image placement. User is fully responsible for all that is contained in the final approved proof.

Creative Services and printing turnaround time begins after we have received all content, images, files and payment. Approval must be submitted in the specified time of proofing requirements to ensure turnaround time can be met. Most jobs are time sensitive and there will be a short window of time for approvals. If you have chosen to approve the artwork, printing turnaround time will begin after we receive approval regardless of when payment was made.

Submittals made that meet the aforementioned conditions 4 business days in advance by 4:00 P.M. CST (5:00 P.M. EST) for creative services and printing will have work beginning the next business day.

For example, a submission at 3:00 P.M. CST on Monday will enter into production on Tuesday. Tuesday will be considered Day 1. Most jobs require 2-3 days production and 1-day print. Same day delivery is possible within certain areas by courier service. Proofs will be sent no later than 6:00 p.m. on the last production day and must be approved within a 3-hour window to avoid delay in printing. Please note that there is no production or shipping on Saturdays, Sundays and Holidays

The estimated printing turnaround time advertised on this site is based on the typical number of hours or days that a job is completed under normal circumstances, excluding Saturdays, Sundays and holidays. Rush jobs will not follow the terms above and terms will be communicated on a case by case basis.

Creative Services and printing turnaround time for jobs with all content, images, files, payment and approved proofs is guaranteed. The exclusive remedy for failing to meet a deadline is limited to a 20% refund for every business day of delay (up to the maximum refund amount per the Return & Refund Policy above). Failure to meet the funeral service will result full refund. RestRemains.com will not be responsible for shipping-related costs on orders that do not go out by the due date.

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. All prices set forth on the Site and stated herein are based on current costs and subject to change without notice and payment amounts and other terms may be subject to additional agreements between User and The Aaron-Alexander Company, Inc.

If a User submits an order on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method. This includes third party designation insurance payments in accordance with terms and conditions of the funeral home of your selection.

Production of all items ordered is subject to the terms outlined below in the “Printing Turnaround Time” section, and will not begin until an order is fully paid, including shipping and handling fees, if applicable except where The Aaron-Alexander Company, Inc. has explicitly agreed to special delayed payment terms (e.g. Net 30) with the User prior to placing an order. Users who have delayed payment agreements with The Aaron-Alexander Company, Inc. are required to provide payment in accordance with the terms of their applicable payment agreement(s).

Once the print file(s) associated with an order have been approved by the User as described below in the “Printing Turnaround Time” section, the order will be “In Production” and no changes will be allowed to the print files, job characteristics, or printing turnaround time. After an order is In Production, the entire amount of the order along with applicable taxes and shipping/handling fees shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below. Additional Service Fees, List Purchase and USPS Postal Costs are non-refundable. Except as provided for in the Return & Refund Policy below, any payment received from the User shall be deemed fully paid to The Aaron-Alexander Company, Inc. and non-refundable at a rate of twenty percent (20%) for each calendar month that passed after the date of the User’s initial submission even where the print job never reaches the “In Production” or shipment phase due to no fault of The Aaron-Alexander Company, Inc. (e.g. User fails to respond to approval of proof/print job, User fails to provide information to complete the print job or shipment, User otherwise fails to cancel his or her order prior to reaching the “In Production” phase, etc.)


Sign up for our monthly newsletter to always stay up-to-date on our newest arrivals, special deals, and more!