At RestRemains.com, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. Our representative will document your complaint and create a ticket for your reference.
- 100% refund or reprint on any defective print orders when 10% or more of the print has been deemed and proven defective
- 100% free expedited reprint on any orders lost in transit
- 20% refund for every business day that your order is printed late
- 100% refund if delivery by unchanged funeral date and time is not met
All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the User or $800.00 (whichever is less). Determination of defect is at the sole discretion of The Aaron-Alexander Company, Inc. In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager’s discretion. Refunds issued for late turnaround will be limited to no more than $200 and calculated as 20% of print total (excluding tax, shipping, handing, and design services) for every business day (excluding weekends and holidays) that the order was late.
Design services are not subject to the foregoing return policies.