Our Terms of Service
Terms of Service
|LAST UPDATED: JULY 26, 2018
RESTREMAINS.COM IS OWNED AND OPERATED BY AARON ALEXANDER COMPANY, LLC. BY VISITING, USING AND/OR REGISTERING WITH THE RESTREMAINS.COM WEBSITE (“SITE”), YOU (REFERRED TO HEREAFTER AS “YOU”, “YOUR” OR “USER”) AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (THE “TERMS & CONDITIONS”). THE TERMS & CONDITIONS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND AARON ALEXANDER COMPANY, LLC (HEREAFTER ALSO REFERRED TO AS “WE”, “US”, OR “OUR”) AND GOVERN ANY AND ALL USE OF THE SITE BY ANY AND ALL USERS OF THE SITE AND ANY SERVICES OFFERED THEREFROM. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS, PLEASE DO NOT USE THE SITE OR ANY SERVICES OFFERED OR ACCESSED THROUGH THE SITE. IF YOU (OR THE BUSINESS ENTITY WHOM YOU REPRESENT OR ARE ACTING ON BEHALF) HAVE A SEPARATE AGREEMENT WITH, AARON ALEXANDER COMPANY, LLC, THE TERMS OF THAT SEPARATE AGREEMENT SHALL GOVERN TO THE EXTENT THEY ARE INCONSISTENT WITH OR OTHERWISE CONFLICT WITH ANY OF THE TERMS & CONDITIONS.
You acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, “Content”) are intellectual property and copyrighted works of Aaron Alexander Company, LLC, its licensees, and/or various third-party providers (“Providers”). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code. Except where expressly provided otherwise by us, nothing made available to users via the Site may be construed to confer any license or ownership right in or materials published or otherwise made available through the Site or its services, whether by estoppel, implication, or otherwise. All rights not granted to you in the Terms & Conditions are expressly reserved by us.
Corporate Identification and Trademarks
“RestRemains.com” and any and all other marks appearing on this Site are trademarks of RestRemains.com in the United States and other jurisdictions (“Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without RestRemains.com’s prior written consent. The use of Trademarks on any other website or network computer environment is prohibited. RestRemains.com prohibits the use of Trademarks as a “hot” link on, or to, any other website unless establishment of such a link is pre-approved by RestRemains.com in writing.
User Conduct & Eligibility
You are solely responsible for the content and context of any materials you post or submit through the Site. You warrant and agree that while using the Site, you shall not upload, post, transmit, distribute or otherwise publish through the Site any materials which: (a) are unlawful, threatening, harassing or profane; (b) restrict or inhibit any other user from using or enjoying the Site; (c) constitute or encourage conduct that would constitute a criminal offense or give rise to civil liability; or (d) contain a virus or other harmful component or false or misleading indications or origin or statements of fact.
As a condition of your use of certain services offered through the Site, you may be required to register an account with us and must provide true and accurate account information at all times (including, without limitation, ensuring that your account information remains current at all times). You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.
Account Security: You are solely responsible for protecting the confidentiality of your password and may not disclose your password to any other person. In the event that an unauthorized user gains access to the password-protected area of the Site as a result of your acts or omissions, you agree that you shall be liable for any such unauthorized use.
Minimum Age. The Site and its services are intended solely for persons who are 18 years of age or older. Any access to or use of the Site or its service by anyone under 18 years of age is expressly prohibited. By accessing or using the Site, you represent and warrant that you are 18 years old or older.
You may only use this Site to make legitimate requests to purchase the products or services offered (each, a “Request”), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by RestRemains.com. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site.
It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.
Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without RestRemains.com’s prior written consent is prohibited.
In addition to the foregoing and in consideration of being allowed to use the Site, you agree that the following actions shall constitute a material breach of the Terms & Conditions:
We expressly reserve the right, in our sole discretion, to terminate a user’s access to any or all areas of the Site due to any act that would constitute a violation of these Terms & Conditions.
Linking to the Site
Creating or maintaining any link from another website to any page on this Site without our prior written permission is prohibited. Running or displaying this Site or any material or content displayed on this Site in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this Site must comply will all applicable laws, rule and regulations.
The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. Copyright law. If you believe in good faith that materials appearing on this Site infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. A conforming notice must contain the following: (a) your name, address, telephone number, and email address (if any); (b) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to locate the material; (c) statement that you, the complaining party, has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; (d) a statement under penalty of perjury that the information in the notification is accurate and that you are (or are authorized to act on behalf of) the owner of an exclusive right that is allegedly infringed; and (d) your physical or electronic signature as the owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You can find more information is the U.S. Copyright Office website, currently located at http://www.loc.gov/copyright. In accordance with the DMCA, Aaron Alexander Company, LLC has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA:
Links to Third Party Websites
From time to time, this Site may contain links to websites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this website, you do so entirely at your own risk.
DISCLAIMER OF WARRANTIES
THE SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN “AS IS” “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. AARON ALEXANDER COMPANY, LLC DOES NOT WARRANT THAT THE SITE OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL AARON ALEXANDER COMPANY, LLC – INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”) – BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE COVERED PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE) ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE EXCEED THE AMOUNT PAID BY YOU TO RestRemains.com FOR THE REQUEST.
You agree to defend, indemnify and hold harmless the Covered Parties (as defined above) from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to (A) your use of the Site, (B) your breach of the Terms & Conditions, (C) your dispute with another user, (D) the unauthorized access to any password-protected area of the Site using your password, and (E) any image or content being reproduced as part of your order. If using the Site on behalf of a Third Party (as described below), you agree to defend, indemnify and hold harmless the Covered Parties as described on behalf of yourself and any Third Party.
If you use this Site to submit Requests for or on behalf of a third party (“Third Party”), you are responsible for any error in the accuracy of information provided in connection with such use as well as for any Request submitted, including related fees, charges and performance obligations. In addition, you must inform the Third Party of all Terms & Conditions applicable to all products or services acquired through this Site, including all rules and restrictions applicable thereto.
User Comments, Feedback and Other Submissions
All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, “Comments”), shall become and remain the exclusive property of Aaron Alexander Company, LLC. The Comments may be used by a Covered Party in any medium and for any purpose worldwide, without obtaining your specific consent and you relinquish all rights to such Comments. No Covered Party is under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.
Aaron Alexander Company, LLC reserves the right to terminate your account and access to the Site and its services at any time. Termination by Aaron Alexander Company, LLC may include removal of access to the Service, deletion of your password, deletion of all related information and files, may include the deletion of content associated with your account (or any part thereof), and other steps intended to bar your further use of the Site and its services. If you become dissatisfied with the Site, your sole and exclusive remedy is to immediately discontinue use of the Site.
Amendments to Terms & Conditions
Aaron Alexander Company, LLC reserves the right, at our sole discretion, to change, modify or otherwise alter the Terms & Conditions at any time. You agree that we may modify the Terms & Conditions and such modifications shall be effective immediately upon posting. You agree to review these terms and conditions periodically to be aware of modifications. Continued access or use of the Site following such posting shall be deemed conclusive evidence of your acceptance of the modified Terms & Conditions except and to the extent prohibited by applicable state or federal law.
Changes to the Site
We reserve the right, for any reason, in our sole discretion, to terminate, suspend or change any aspect of the Site including but not limited to content, prices, features or hours of availability. We may impose limits on certain features of the Site or restrict your access to any part or all of the Site without notice or penalty. You agree that Aaron Alexander Company, LLC will not be liable to you or to any third party for any such limitation, modification, change, suspension or discontinuance of the Site.
The captions in these Terms & Conditions are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms & Conditions. None of the Covered Parties are responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control. If any provision of the Terms & Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, then such provision shall be enforced to the maximum extent possible so as to effect the intent of the Terms & Conditions, and the remainder of the Terms & Conditions shall continue in full force and effect. The failure by either you or RestRemains.com to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision. You agree that any cause of action arising out of or related to the Site or the Terms & Conditions must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. All provisions in the Terms & Conditions regarding representations and warranties, indemnification, disclaimers, and limitation of liability shall survive the termination of the Terms & Conditions.
Governing Law & Exclusive Venue for Disputes
The internal laws of the State of North Carolina shall govern the performance of these Terms & Conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the state and federal courts located in the County of Charlotte-Mecklenburg in the State of North Carolina for all disputes arising out of, or relating to, the Terms & Conditions and use of this Site or its services.
Except as explicitly stated otherwise, any notices shall be given by email to RestRemains.com at email@example.com or to you at the email address you provide to RestRemains.com. Notice shall be deemed given 24 hours after the email is sent, unless the sending party is notified that the email address is invalid.
How do I contact RestRemains.com?
Our postal address is:
We can be reached via email at firstname.lastname@example.org or by telephone at (803) 575-2255.
ORDER TERMS AND CONDITIONS
If you upload, email, link (directly or indirectly) or otherwise refer RestRemains.com to any text, images, designs, or other content for incorporation into your Creative Services project, you unconditionally guarantee, represent and warrant that you have all appropriate and necessary right and authority to use such text, images, designs, or other content and that RestRemains.com’s provision of Creative Services will not infringe any trademark, copyright, or other right of any other party.
The designs and/or written copy (collectively, “Designs”) prepared by RestRemains.com for you as part of your Creative Services project may have similarities to Designs prepared by RestRemains.com for other parties. You are obtaining no right or claim of any kind to any individual Design (or any element thereof) provided by RestRemains.com, and RestRemains.com reserves the right to use the same or similar Design or elements thereof in other Creative Services projects or otherwise for other parties in the future. Except for the specific Creative Services project content provided to RestRemains.com by you, all rights in all Creative Services work product, including without limitation both final Designs and all interim and draft Designs, are retained by RestRemains.com.
RestRemains.com reserves the right, in RestRemains.com’s sole discretion, to refuse to accept any Creative Services project or to terminate any Creative Services project prior to completion at any time and for any reason. You agree that RestRemains.com shall have no liability of any kind to you or to any third party arising from such refusal or termination.
RestRemains.com reserves the right to use any Designs and/or your finished Creative Services project products as sample work for advertising and promotional purposes and for internal purposes.
Failure to cancel any job as outlined in our cancellation policy deems you to have accepted such Designs, and all amounts paid or payable by you for the Creative Services project will be nonrefundable.
It is your responsibility to provide images, or other content if needed to complete the project. You must contact RestRemains.com with any changes, updates, or enhancements to the project you are requesting starting from date of sale.
All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. All prices set forth on the Site and stated herein are based on current costs and subject to change without notice and payment amounts and other terms may be subject to additional agreements between User and Aaron Alexander Company, LLC.
If a User submits an order on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method. This includes third party designation insurance payments in accordance with terms and conditions of the funeral home of your selection.
Production of all items ordered is subject to the terms outlined below in the “Printing Turnaround Time” section, and will not begin until an order is fully paid, including shipping and handling fees, if applicable except where Aaron Alexander Company, LLC has explicitly agreed to special delayed payment terms (e.g. Net 30) with the User prior to placing an order. Users who have delayed payment agreements with Aaron Alexander Company, LLC are required to provide payment in accordance with the terms of their applicable payment agreement(s).
Once the print file(s) associated with an order have been approved by the User as described below in the “Printing Turnaround Time” section, the order will be “In Production” and no changes will be allowed to the print files, job characteristics, or printing turnaround time. After an order is In Production, the entire amount of the order along with applicable taxes and shipping/handling fees shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below. Additional Service Fees, List Purchase and USPS Postal Costs are non-refundable. Except as provided for in the Return & Refund Policy below, any payment received from the User shall be deemed fully paid to Aaron Alexander Company, LLC and non-refundable at a rate of twenty percent (20%) for each calendar month that passed after the date of the User’s initial submission even where the print job never reaches the “In Production” or shipment phase due to no fault of Aaron Alexander Company, LLC (e.g. User fails to respond to approval of proof/print job, User fails to provide information to complete the print job or shipment, User otherwise fails to cancel his or her order prior to reaching the “In Production” phase, etc.)
Return & Refund Policy
At RestRemains.com, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. Our representative will document your complaint and create a ticket for your reference.
· 100% refund or reprint on any defective print orders when 10% or more of the print has been deemed and proven defective
· 100% free expedited reprint on any orders lost in transit
· 20% refund for every business day that your order is printed late
· 100% refund if delivery by unchanged funeral date and time is not met
All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the User or $800.00 (whichever is less). Determination of defect is at the sole discretion of Aaron Alexander Company, LLC. In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager’s discretion. Refunds issued for late turnaround will be limited to no more than $200 and calculated as 20% of print total (excluding tax, shipping, handing, and design services) for every business day (excluding weekends and holidays) that the order was late.
Design services are not subject to the foregoing return policies.
Our Sales Tax Policy
RestRemains.com charges sales tax on orders picked-up from or shipped to addresses in accordance with state and local regulations unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate.
If, after the User has paid the invoice, it is determined that more tax is due, then the User must promptly remit the required taxes to the taxing authority or immediately reimburse the provider for any additional taxes paid.
An online proof will be available for your review after we have received and designed your files for print. Actual time will vary depending on our current workload. Jobs with proof requests will not be sent to press without your approval unless the proof approval is explicitly waived. It is the User’s responsibility to log in to their account and check on their proof. We are not liable for delays in the order caused by User’s non-approval of the proof.
An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. Nor do they show color change from RGB or Pantone to CMYK.
Please review the proof carefully. Your acceptance means that you will not hold RestRemains.com liable for any errors that may appear. As the User, you are solely responsible for final approval of this proof and for certifying its adequacy and accuracy. The proof of your artwork is intended for content and position only. The colors shown are only approximated on any computer monitor or laser print. Color appearance may vary from computer to computer depending on color, contrast, and brightness settings on each computer, and surrounding lighting conditions. Make sure all text appears as requested. User approval of the provided proof serves as User acceptance of the representation of what will be printed. User accepts that actual size may have been altered for proof-reading purposes.
Coordination of reprints not due to company error will be at the customer’s sole cost and expense. Any requested changes from the approved proof may be granted at an additional charge. RestRemains.com shall not be held liable for delays to customer job(s) caused by change requests subsequent to approval.
The proof must be treated as independent from the original content submitted and thoroughly reviewed prior to approval. It should be checked against the original content for possible errors in layout, copy, spacing, verbiage, punctuation or image placement. User is fully responsible for all that is contained in the final approved proof.
An order may be canceled with no penalty prior to design or creative service work beginning. Once an order is “In Production”, it may be canceled subject to the following fees, when applicable:
An email must be sent to email@example.com AND a phone call must be placed to our care department at (803) 575-2255 to cancel an order.
RestRemains.com will print color requests as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth). Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color requests and reproduction is not guaranteed. By placing an order with RestRemains.com, you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece.
No Liability for Errors
RestRemains.com is not liable for errors in a final product caused by any of the following reasons:
· Spelling, punctuation and grammatical errors
· Low resolution or low quality graphics and images
· Damaged fonts
· Transparency issues
· Overprint issues
· Artwork files that are not created following our specifications
· Variances in color from the conversion of Pantone or RGB colors to CMYK
· Errors in user-selected options such as size, quantity, paper and finish
· Duplicate orders submitted by the User
· Incorrect files uploaded
· Incorrect file orientation
· Cracking on folds
· Cutting variances
· Incorrect or undeliverable shipping address
· Damage to products after delivery to User
User is responsible for reviewing their files and correcting any issues prior to placing the order.
Over print and under print Policy
Due to the gang run method that may be used, RestRemains.com cannot guarantee that every order will be the exact number of items which was ordered. RestRemains.com can only guarantee that it will come within plus or minus 10% of the number of items ordered. Although rare, in the event of an under run, we will either refund or give you Store Credit for the amount of pieces we were “short” if over 10% of the order quantity.
Artwork Files, Damages and Liabilities
By submitting the artwork to RestRemains.com, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms & Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, nudity, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order based on foregoing reasons or for any other reason which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
RestRemains.com disclaims and shall not be liable for any loss, injury, cost or damage suffered by customer or any third party, and shall in no event be liable for consequential, special, or indirect or incidental damages (including without limitation, damages for loss of business profits, business interruption, or loss of data), arising out of or in any way connected with the use of the Designs and any information available on or related to such Designs, and the delay or inability to use the RestRemains.com site or any information, in each case even if RestRemains.com has been advised of the possibility of such damages.
All delivery times are estimates only, and RestRemains.com is not responsible for any late Creative Services projects and/or impact to customer’s business due to a late project and/or printing.
RestRemains.com may also provide artwork design tools which offer a limited number of elements, including icons, fonts, color schemes, and design effects. We reserve the right to use and offer all such elements to other parties in the future. Other RestRemains.com Users may use the same design tools to create images that may have similar or identical combinations of these elements. RestRemains.com provides no warranty of any kind that artwork created using the design tool will not infringe, or be subject to a claim of infringing, on the trademark, copyright or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether any image, mark, logo name or design is legally available for your use and does not infringe on another party’s rights.
We may, based on our sole discretion, set limits to the maximum number of days that we shall retain designs or other uploaded files, as well as the maximum storage space that we would allocate to such files. RestRemains.com is not responsible for the deletion or failure to store any file whether uploaded or designed on our website. We reserve the right to delete any file stored which has been inactive for an extended period of time, or for any other reason, without prior notice.
Creative Services and Printing Turnaround Time
Creative Services and printing turnaround time begins after we have received all content, images, files and payment. Approval must be submitted in the specified time of proofing requirements to ensure turnaround time can be met. Most jobs are time sensitive and there will be a short window of time for approvals. If you have chosen to approve the artwork, printing turnaround time will begin after we receive approval regardless of when payment was made.
Submittals made that meet the aforementioned conditions 4 business days in advance by 4:00 P.M. CST (5:00 P.M. EST) for creative services and printing will have work beginning the next business day.
For example, a submission at 3:00 P.M. CST on Monday will enter into production on Tuesday. Tuesday will be considered Day 1. Most jobs require 2-3 days production and 1-day print. Same day delivery is possible within certain areas by courier service. Proofs will be sent no later than 6:00 p.m. on the last production day and must be approved within a 3-hour window to avoid delay in printing. Please note that there is no production or shipping on Saturdays, Sundays and Holidays. The estimated printing turnaround time advertised on this site is based on the typical number of hours or days that a job is completed under normal circumstances, excluding Saturdays, Sundays and holidays. Rush jobs will not follow the terms above and terms will be communicated on a case by case basis.
Creative Services and printing turnaround time for jobs with all content, images, files, payment and approved proofs is guaranteed. The exclusive remedy for failing to meet a deadline is limited to a 20% refund for every business day of delay (up to the maximum refund amount per the Return & Refund Policy above). Failure to meet the funeral service will result full refund. RestRemains.com will not be responsible for shipping-related costs on orders that do not go out by the due date.
You must select one of the shipping methods presented to you on the Site. All shipping may be done using FedEx, UPS or other freight carriers. RestRemains.com reserves the right to use the most appropriate carrier for the required transit time and destination. When choosing a shipping method, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the carrier if same day delivery is not coordinated. For instance, a product shipped Two Day service and picked up on a Thursday would be delivered by end of day Monday.
RestRemains.com’s responsibility is limited to preparing your printing order and turning it over to the carrier for shipping. Shipping transit times vary and RestRemains.com assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
RestRemains.com is not liable for damages that occur during shipping. Aaron Alexander Company, LLC reserves the right to modify the shipping option selected by you and retain any related difference in charges between shipping options, where RestRemains.com completes the job prior to the turnaround time selected by you and there will be no adverse material impact on the target arrival date (see Target Arrival section below).
Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to RestRemains.com in connection with the operation or content of this Site shall be provided by the submitter and received by RestRemains.com on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of RestRemains.com. By submitting any such information to RestRemains.com, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that RestRemains.com shall be free to use such information on an unrestricted basis.
All complaints must be registered within 24 hours of receipt of your final printing job. If we determine that your job contains manufacturing errors and/or defects, we will rerun your job at no charge.
All materials we create in producing your printed product are the property of RestRemains.com. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product.